Refund Policy

Last updated: 12/5/2025

Refund Policy

14-Day Refund Policy

We offer refunds requested within 14 days of purchase for any reason. After 14 days, all sales are final and non-refundable.

While refunds are available within this window, we encourage customers to review our service details before purchasing and reach out if they have any questions.

How Refunds Work

  • Refund requests must be submitted within 14 days of purchase
  • No explanation or justification required
  • Contact support@gothired.io to request a refund
  • Lemon Squeezy, our Merchant of Record, processes all refunds
  • After 14 days, purchases are considered final

Before You Purchase

We recommend starting with our smallest credit package to ensure the service meets your expectations.

  • Review our feature list and pricing before purchasing
  • Contact our support team anytime: support@gothired.io

Billing Disputes and Payment Issues

Lemon Squeezy Payment Processing

All payments are processed by Lemon Squeezy, our Merchant of Record. For billing inquiries, payment disputes, or transaction issues, you can contact:

For issues related to your Hired account, credits, or service functionality, contact our support team:

  • Email: support@gothired.io
  • Phone: +27 71 642 6329

Disputes and Chargebacks

If you have any concerns about your purchase, please contact us before initiating a chargeback:

  • Email: support@gothired.io
  • Phone: +27 71 642 6329

Important: Initiating a chargeback with your bank or credit card company may result in:

  • Immediate account suspension or termination
  • Forfeiture of all credits in your account
  • Restriction from creating new accounts in the future

Customer Support

Our team is committed to helping you get the most out of the service:

  • Start Small: Try the smallest package if unsure
  • Support: We're always available to assist you
  • Improvements: The platform evolves with user feedback
  • 30-Day Validity: Credits must be used within 30 days of purchase

Subscription Services

Hired currently operates on a credit-based system, not a subscription model. If subscriptions are introduced in the future, they will include separate cancellation and refund terms.

Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the service constitutes acceptance of any modifications.

Contact Information

For questions about this Refund Policy or billing support:

Business Name: Hired

Address: 2 Dockrail Road, Cape Town, 8001, South Africa

Email: support@gothired.io

Phone: +27 71 642 6329

Policy Summary

  • ✅ 14-Day Refund Policy - No questions asked
  • ⚡ Credits delivered instantly upon purchase
  • ⏰ Credits expire 30 days after purchase
  • 💬 Support team available for assistance
  • 📧 Contact us before initiating chargebacks
  • 💡 Start with our smallest package to test the service